Terms and conditions



By accepting and paying for your initial online or in-person meeting the client agrees to the following with KATSIARYNA EMELJANA, Clinical Nutritionist in London and online.



You will discuss and agree the support you require from KATSIARYNA EMELJANA in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.

The initial session is 60 minutes in length, and follow-up sessions last 30 minutes. Longer sessions, additional services and more frequent sessions, can be negotiated if you require more intensive support. If you are late for an appointment the session will still end at the arranged time.

All the purchased digital products and service packages via Katsiaryna Emeljana`s website are intellectual property and NON-REFUNDABLE (such as packages of the Great Weight Loss Project, Virtual coach "Desmina", Training video-sessions "DES", Personalized diets, Individual training plans).


Payment of the consultations in person or online.

You are required to pay for sessions, which are missed or cancelled, with less than 48 hours notice. Please note it is required to pay a deposit of £30 in order to book the initial session, £15 – to book the return consultation, and to £10 - to book the Body Composition Assessment.

You will receive an invoice at the time of booking an appointment.

You cannot refund your deposit, you can only reschedule the appointment in advance of at least 48 hours.

Please note all pre-paid packages paid for upfront are non-refundable and are subject to a time limit in which they need to be used.



It is important that you attend sessions regularly. However, if you do need to cancel or reschedule an appointment please let KATSIARYNA EMELJANA know with at least 48 hours notice. You can do this in advance in a session.


If you miss a session without prior discussion it will be assumed you no longer require the sessions and your contract will be terminated.




Clients of KATSIARYNA EMELJANA are confidential plus all discussions within clinic sessions.  There are however, some limits and exceptions to confidentiality, which KATSIARYNA EMELJANA will talk through with you.


If KATSIARYNA EMELJANA has serious concerns about your safety, or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact in these circumstances.


Record Keeping & Data Protection


KATSIARYNA EMELJANA retains a record of your name, contact details and dates and times of appointments on a password-protected database. KATSIARYNA EMELJANA is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by KATSIARYNA EMELJANA to evaluate the service contains anonymous data and will not contain any identifying information of clients. KATSIARYNA EMELJANA operates in accordance with the Data Protection Act 1998.


Problems & Complaints


If you are having a problem with KATSIARYNA EMELJANA, or the service, which you have not been able to resolve please provide written details of the concern.


Working on Skype, Phone & FaceTime


It is your responsibility to have a working internet connection for all Skype and FaceTime sessions. You will be charged for scheduled sessions if your Clinical Nutritionist is waiting for your call, but you are unable to connect online. You will be called for any phone sessions to a UK landline or mobile number if you are in the UK.




KATSIARYNA EMELJANA practice in accordance with the British Association for Nutrition Ethical Framework and in line with KATSIARYNA EMELJANA policies regarding Equal Opportunities and Safety.


The Clinical Nutrition Descriptor


Clinical Nutrition is the application of nutrition science in the promotion of health, peak performance and individual care. Clinical Nutrition practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Clinical Nutrition is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.


Practitioners consider each individual to be unique and recommend personalized nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend Clinical Nutrition as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any Clinical Nutrition programme that has been provided.

Clinical nutritionists use a holistic approach to healing, taking into consideration the whole person, mind, body and soul. This approach is evidence-informed, meaning research findings and traditional medicine knowledge are combined to inform treatments plans.

Clinical nutritionists recognize that disease is complex and is caused by a combination of factors. As a result, clients are given individualized care in response to their health.

Clinical nutritionists mostly work in primary and secondary healthcare. Primary care is a clients’ first point of contact with the health system, often at the preventative or early stages of health-related issues. Secondary care is generally for acute health-related issues requiring intervention.


The Clinical Nutritionist requests that the Client notes the following:-

The degree of benefit obtainable from Clinical Nutrition may vary between clients with similar health problems and following a similar Clinical Nutrition programme. Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

Clinical Nutritionists are not permitted to diagnose, or claim to treat, medical conditions.

Nutritional advice is not a substitute for professional medical advice and/or treatment.

Your Clinical Nutritionist may recommend food supplements and/or functional testing as part of your Clinical Nutrition programme and may receive a commission on these products or services.

Standards of professional practice in Clinical Nutrition are governed by the CNHC Code of Conduct.

This document only covers the practice of Clinical Nutrition within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:–

I am responsible for contacting my GP about any health concerns.

I give permission for you to contact my GP regarding any agreed aspects of my case: YES

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my Clinical Nutritionist (KATSIARYNA EMELJANA). This is necessary because of any possible reaction between medication and the nutritional programme.

It is important that I tell my Clinical Nutritionist (KATSIARYNA EMELJANA) about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

If I am unclear about the agreed Clinical Nutrition (KATSIARYNA EMELJANA) programme/food supplement doses/time period, I should contact my Clinical Nutritionist (KATSIARYNA EMELJANA) promptly for clarification.

I must contact my Clinical Nutritionist (KATSIARYNA EMELJANA) should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

Recording consultations using any form of electronic media is not allowed without the written permission by both KATSIARYNA EMELJANA and you the client.