Privacy and policy


Last updated: 6 October 2026

This Privacy Policy explains how Katsiaryna Emeljana, trading as Dr. Emeljana (“I”, “me”, “my” or “the Business”), collects, uses, stores and protects your personal information when you use my website, purchase my digital products, or use my health, nutrition and coaching services.

I take your privacy seriously and will handle your personal information responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

This Privacy Policy should be read together with my Terms & Conditions.

1. Who is responsible for your information?

For the purposes of applicable data protection legislation, Katsiaryna Emeljana is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact me at:

Email: doctor.emeljana@gmail.com

2. What information may I collect?

Depending on how you interact with my website and services, I may collect the following information:

Information you provide directly

This may include:

  • Your name
  • Email address
  • Telephone number
  • Date of birth or age, where relevant
  • Billing and payment information
  • Information you provide when contacting me
  • Information provided when booking a consultation or coaching session
  • Information relating to your health, lifestyle, nutrition, physical activity and wellbeing where relevant to the service you have requested
  • Your goals, preferences and progress relating to health, nutrition or weight management
  • Information you provide when completing health-screening or coaching questionnaires
  • Information you provide when subscribing to marketing communications

Information collected automatically

When you use my website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Approximate information about how you interact with the website
  • Date and time of website visits

Some of this information may be collected through cookies or similar technologies. Where required, your consent will be requested.

3. Health information

If you use my health, nutrition or coaching services, you may choose or be required to provide information about your health and lifestyle.

This may include information about:

  • Existing health conditions
  • Medications
  • Injuries or physical limitations
  • Nutrition and eating habits
  • Physical activity
  • Weight-management goals
  • Relevant symptoms
  • Pregnancy or other circumstances that may affect participation in a programme

Some of this information may constitute special category personal data under UK GDPR, particularly information concerning your health.

I will only collect health information that is reasonably necessary for the service I am providing and will take appropriate measures to protect it.

You are responsible for ensuring that information you provide is accurate and up to date.

4. How do I collect your information?

I may collect personal information when you:

  • Contact me by email, telephone or through my website
  • Book or purchase a consultation or coaching service
  • Purchase a digital product or programme
  • Complete a health or coaching questionnaire
  • Sign up for an email newsletter or other marketing communication
  • Use my website
  • Communicate with me through relevant online platforms
  • Voluntarily provide information during a coaching relationship

I may also receive limited information from third-party service providers where this is necessary to process your purchase, booking or communication.

5. Why do I use your information?

I may use your personal information for the following purposes:

Providing services

To:

  • Provide consultations and coaching
  • Provide health and nutrition guidance
  • Provide weight-management support
  • Deliver digital products and programmes
  • Communicate with you about your bookings, purchases or services
  • Monitor and review your progress where appropriate
  • Respond to your questions and requests

Administration

To:

  • Process payments
  • Maintain appropriate business and client records
  • Manage bookings
  • Send important service-related communications
  • Meet legal, accounting and regulatory obligations

Website improvement

To:

  • Understand how visitors use my website
  • Improve website functionality and content
  • Monitor website performance
  • Help maintain website security

Marketing

Where permitted by law and where appropriate consent has been obtained, I may use your contact information to send you information about my services, programmes, digital products, offers or other relevant content.

You can unsubscribe from marketing communications at any time.

For electronic marketing to individuals, applicable rules under the Privacy and Electronic Communications Regulations (PECR) also apply. Where consent is required, it will be obtained through an appropriate opt-in.

6. Lawful basis for processing

I will only process your personal information where I have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, this may include:

  • Performance of a contract — where processing is necessary to provide a service or digital product you have purchased.
  • Legitimate interests — for appropriate business administration, maintaining records, improving services and protecting my business, where those interests are not overridden by your rights.
  • Consent — where you have specifically agreed to a particular use of your information, such as certain marketing communications or optional processing.
  • Legal obligation — where I am required to process information to comply with applicable laws or regulatory requirements.

Where health information is processed, I will also rely on an applicable condition for processing special category data under UK GDPR and the Data Protection Act 2018.

7. How is your information protected?

I take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Unauthorised disclosure

Access to personal information is limited to what is reasonably necessary.

Because health information can be particularly sensitive, I take additional care to minimise the information collected and retain it only where there is a legitimate reason to do so.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Who may receive your information?

I may share relevant personal information with trusted third-party service providers where necessary to operate my business and provide services.

These may include providers of:

  • Website hosting
  • Website and payment services
  • Booking and scheduling systems
  • Email and communication services
  • Digital product delivery platforms
  • Accounting and administrative services
  • Data storage and security services

Third-party providers should only receive information reasonably necessary for the service they provide.

I will not sell your personal information to third parties.

Where a third-party provider processes personal data on my behalf, I will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.

9. International transfers

Some service providers I use may process or store information outside the UK.

Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is lawful under applicable data protection legislation, including relying on an adequacy decision or appropriate safeguards where required.

The exact third-party providers used may change from time to time as my business develops.

10. How long do I keep your information?

I will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Different types of information may therefore be retained for different periods.

For example:

  • Client and coaching records may be retained for an appropriate period to support service delivery, professional record keeping and legal obligations.
  • Transaction and accounting records may be retained for the period required by applicable tax and accounting rules.
  • Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the relevant marketing purpose.

When information is no longer required, I will take reasonable steps to securely delete or anonymise it.

11. Your rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access the personal information I hold about you.
  • Correct inaccurate or incomplete information.
  • Request erasure of your information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing, including processing based on legitimate interests and direct marketing.
  • Request data portability where the relevant legal requirements are met.
  • Withdraw consent where processing is based on your consent.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, please contact:

doctor.emeljana@gmail.com

I may need to verify your identity before responding to a request.

12. Direct marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting me directly.

If you have previously purchased a product or service from me, I may in certain circumstances contact you about similar products or services where the applicable legal requirements for the “soft opt-in” are satisfied. You will always be given a clear opportunity to opt out.

I will not use purchased or third-party marketing lists to send unsolicited marketing to individuals unless the applicable legal requirements have been satisfied.

13. Cookies and analytics

My website may use cookies and similar technologies to provide essential functionality, understand website usage and improve the user experience.

Some cookies may be provided by third-party services.

Where applicable, non-essential cookies or similar technologies will only be used in accordance with applicable consent requirements.

You can manage cookies through your browser settings and, where available, the website’s cookie settings.

14. Links to other websites

My website may contain links to third-party websites, platforms or services.

I am not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

15. Children’s privacy

My services and digital products are intended for adults.

I do not knowingly collect personal information from children for the purpose of providing health, nutrition or weight-management coaching.

If you believe that a child has provided personal information to me, please contact me so that I can take appropriate action.

16. Data breaches

If I become aware of a personal data breach, I will assess the breach and take appropriate action in accordance with applicable data protection law, including notifying the relevant supervisory authority and/or affected individuals where legally required.

17. Complaints

If you have concerns about how I have handled your personal information, please contact me first at:

doctor.emeljana@gmail.com

I will try to resolve your concern.

If you remain dissatisfied, you may have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

You can find information about making a complaint on the ICO’s website. Information Commissioner’s Office (ICO)

18. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my services, business practices, technology or applicable legal requirements.

The latest version will be published on my website with the date of the most recent update.

19. Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Katsiaryna Emeljana
Email: doctor.emeljana@gmail.com

Last updated: 6 October 2026